Terms and Conditions
Welcome to Mocky Digital! These Terms and Conditions govern the services provided by Mocky Digital, a company registered in Kenya, offering web development, graphic design, branding, and IT services. By engaging with our services, you agree to these terms. Please read them carefully.
1. Definitions
- Client: The individual, company, or entity engaging Mocky Digital for services.
- Company: Mocky Digital.
- Services: Web development, graphic design, branding, IT solutions, and other related services offered by the Company.
- Agreement: The contract between the Client and the Company.
- Deliverables: The final products, designs, or services provided to the Client.
2. Service Terms
- Project Scope: All services will be delivered as outlined in the project proposal or contract.
- Timeline: Project timelines will be established in the initial agreement.
- Additional Services: Any work outside the agreed scope requires a separate agreement.
- Quality Assurance: All deliverables undergo thorough quality checks before delivery.
3. Payment Terms
- Invoice Terms: All invoices must be paid within 7 days of receipt.
- Payment Methods: We accept:
- Bank Transfer
- M-Pesa
- PayPal (International clients)
- Deposits: A 30% non-refundable deposit is required to commence work.
- Final Payment: Remaining balance due before final deliverables are released.
4. Design Services
- Logo Design:
- 3 initial concepts included
- 2 revision rounds included
- Additional revisions: KES 2,000 per round
- Final files in AI, EPS, PNG, JPG formats
- Web Development:
- Responsive design for all devices
- 3 revision rounds included
- 30 days post-launch support
- Basic SEO optimization
5. Client Responsibilities
- Provide clear project requirements and objectives
- Timely communication and feedback (within 3 business days)
- Supply necessary content and materials as agreed
- Ensure provided materials don't infringe on third-party rights
- Review and approve deliverables within specified timeframes
6. Intellectual Property
- All rights transfer to Client upon full payment
- Unused concepts remain Company property
- Company retains right to showcase work in portfolio
- Client grants permission for Company to use completed work for marketing
7. Project Cancellation
- By Client:
- Deposit is non-refundable
- Payment required for completed work
- Written notice required
- By Company:
- Full refund of unused portion
- Transfer of completed work
- 14 days notice provided
8. Confidentiality
- Both parties maintain confidentiality of shared information
- Non-disclosure agreement available upon request
- Confidentiality maintains for 2 years post-project
9. Limitation of Liability
- Company liability limited to project fee
- No responsibility for third-party services
- Force majeure clause applies
10. Dispute Resolution
- Governed by Kenyan law
- Mediation before legal action
- Nairobi jurisdiction applies